Ridgefield Services Limited — data protection

Privacy Policy

Name: Ridgefield Services Limited
Address: 29 Mill Place, Woodley, Reading, RG5 4TR, GB
Telephone: +44 118 462 4556

This policy explains how Ridgefield Services Limited collects and uses personal data through this website. The data controller is Ridgefield Services Limited, 29 Mill Place, Woodley, Reading, England. Questions about this policy or about your data can be sent to [email protected].

What we collect

What we hold, and why

When you submit the enquiry form or email us, we receive the information you provide: your name, email address, telephone number if you give one, the name of your organisation, and the content of your message. The website may also record basic technical information such as your IP address and browser type in server logs.

We do not ask for special category data through this site. Please do not send sensitive personal information in an enquiry — medical details, financial account numbers, identity documents, or passwords you would not send to a stranger. If something like that arrives, we delete it and work from the message text instead.

What lands on the record

Name Whatever you type into the enquiry form or sign your email with.
Email The reply address you give us, used only to answer you.
Telephone Optional. If you supply one, we may ring you back instead of emailing.
Organisation The name of the business or team you write on behalf of.
Message The text of what you send, kept so we can pick the thread up later.
Server logs IP address and browser type, recorded by the host for a short period.

We do not run advertising pixels, session recording, or cross-site trackers on this website. There is nothing here that follows you across the web.

Why we use it

The job your details do

We use your information to respond to your enquiry, to assess whether we can help with your project, and to keep a record of our correspondence. If you become a client, we use it to deliver and administer the work.

Answering you

Your message reaches us with enough context to say yes, no, or ask one useful clarifying question. That is the whole purpose of collecting the fields on the enquiry form.

Assessing the work

If your enquiry is about a .NET desktop tool, a Unity project, or a delivery date, we hold the details long enough to work out whether the fit is real before we reply.

Keeping the record

A thread we answered six months ago stays findable if you write again. That is why we retain correspondence rather than deleting it days after we reply.

Running the project

Once you are a client, the same details live on the project: who signs off a milestone, who receives a build, who to reach when something needs a decision.

We do not sell personal data. We do not use enquiry details for unrelated marketing, and we do not add enquirers to a mailing list without a separate request from you. If you later ask to be removed from a list you joined, that is done, and we do not need a reason.

Legal basis, retention, sharing

The rules we work to

Three questions visitors ask most often: on what grounds we hold your details, how long we keep them, and who else sees them. The answers are below, in the plain form.

Legal basis

Under UK data protection law, we process enquiry data on the basis of legitimate interests: responding to a business enquiry that you initiated. Where processing is necessary to perform a contract with you, that is the basis. Where you have given consent for something specific, you may withdraw it at any time.

If we believe a request falls outside what we can lawfully keep, we say so and explain why in a plain reply.

Retention

We keep enquiry correspondence for as long as it is useful for the purpose it was sent, and then delete it. Client project records are retained for the period required for contractual and accounting purposes. Server logs are kept for a short period and then removed.

If you want your enquiry correspondence removed earlier than that, ask, and it goes.

Sharing

We share personal data only with service providers who help us run the business, such as email and hosting providers, and only as far as needed for that purpose. We may disclose information where the law requires it. We do not transfer personal data outside the UK and the European Economic Area unless an appropriate safeguard is in place.

No advertising networks, no data brokers, no list sales.

Your rights

What you can ask us to do

You can ask for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. In some circumstances you can ask us to restrict processing or provide your data in a portable format.

To make a request, email [email protected]. We will respond within the period required by law. If you are unhappy with our response, you can complain to the Information Commissioner's Office.

A request does not need a form. Say what you want and which email address it concerns, and we will confirm in writing which details we hold before acting on it.

Right — what it covers

Access

A copy of the personal data we hold about you.
Rectification

Correction of anything inaccurate or out of date.
Erasure

Deletion where we have no lawful reason to keep the record.
Objection

A stop to processing that rests on our legitimate interests.
Restriction

A pause on processing while an accuracy dispute is settled.
Portability

A structured, commonly used file of data you supplied to us.

Security and changes

We use appropriate technical and organisational measures to protect personal data, including access controls and encrypted connections to this website. No method of transmission over the internet is entirely secure, so we cannot promise that data sent to us will never be intercepted.

If this policy changes, the updated version will be published on this page with a revised date. Continued use of the site after an update means you accept the revised policy.

Where the rules sit

This page covers how personal data is handled. Two companion documents cover how the website stores cookies on your device, and the terms that apply if you commission work from us.

Ridgefield Services Limited — 29 Mill Place, Woodley, Reading, England

Written requests about personal data are answered during working hours, Monday to Friday 9:00 AM – 6:00 PM. Ring +44 118 462 4556 if email is not the right channel for you.